Section 1: General Provisions
1. Definitions and interpretation
1.1 In these Terms and Conditions, the following words shall have the following meanings unless the context provides otherwise:
“AMS” - the computer systems and security management software of MyGARD and its Agents
upon which the Customer Security Response Instructions are held and is applicable
to the provision of the Services;
“Personal Identity Number PIN” - a 4 number PIN supplied by MyGARD at registration which can be used by a Customer to access their Account and to abort false alarms when the AMS places a
check call to the Protected Premises;
“Account” - that part of the AMS dedicated to storing Security Response Instructions and
processing alarms pertaining to a particular Customer;
“Agents” - G4S Security Services (UK) Limited (company number 02380900) or other Patrol
Response security providers acting as agents or sub-contractors for MyGARD;
“Alarm Activation” - the signalled state of any detection device, which indicates that intrusion, attempted intrusion, or unauthorised interference has occurred. For the purposes of these
Terms and Conditions, an Alarm Activation is taken to be one that emanates from the
Alarm System installed in the Protected Premises via a telephone line;
“Alarm System” - any suitable intruder alarm system that is operated by the Customer at the Protected Premises, and which is capable of transmitting Alarm Activations to the AMS;
“Charges” - the amounts to be charged to and paid by the Customer under these Terms and Conditions, including the annual monitoring charge and any further charges that may become payable;
“Keyholder” - a person who is a Respondent but is also registered as holding keys for the Protected
Premises, and who is requested to attend the Protected Premises after an Alarm Activation and/or upon the attendance of Patrol Response;
“Patrol Response” - a G4S Security Services (UK) Limited patrol containing a security officer or an identical
service provided by a similar Agent. The Patrol Response service (where applicable) is either automatically dispatched as requested by the Customer’s Security Response Instructions or optionally requested by a Respondent authorised to do so, after being informed of an Alarm Activation at the Protected Premises;
“MyGARD Alarm Number” - a unique number that MyGARD will supply to the Customer and must be sent by the Alarm System in order that MyGARD can identify it;
“Protected Premises” all or part of the premises registered with MyGARD and its Agents where the
monitored alarm system is situated;
“Respondent” - a Contact name with associated telephone number(s) and email address(es) stored within the AMS who is to be Contacted when an Alarm Activation occurs according to the Security Response Instructions;
“Security Response - Instructions” - instructions supplied by the Customer to MyGARD detailing Respondents, and the manner and order by which they are to be informed;
“Services” - the services to be provided by MyGARD and/or its Agents as set out in sections 2 and 3;
“Memorable Word” - Password selected by the Customer which in connection with other information allows the Customer access to their Account;
“Acts of Terrorism” - any act, including but not limited to the use of violence or force and/or the threat thereof, of any person(s) committed for political, religious, ideological or similar purposes, including the intention to influence any government and/or to put the public in fear;
“Biological or Chemical Contamination” - contamination, poisoning or prevention and/or limitation of use of objects due to the effect of biological or chemical substances;
“Computer Virus” - any corrupting, harmful or otherwise unauthorised instructions or code that propagates through a computer system or network of whatsoever nature, including but not limited to Trojan horses, worms, bots or time and logic bombs;
1.2 These Terms and Conditions shall be binding upon and inure to the benefit of the Agents, and references to any party shall include its respective heirs, successors in title, permitted assigns and personal representatives.
1.3 In these Terms and Conditions unless expressly stated otherwise, words importing the singular number shall include the plural and vice-versa, words importing any particular gender shall include all other genders, reference to persons shall include bodies of persons whether corporate or incorporate, and words importing the whole shall be treated as including a reference to any part of the whole.
1.4 Any reference to a statute or statutory provision shall be construed as referred to that statute or statutory provision as it may from time to time be amended, modified or replaced and including all subordinate legislation from time to time made under it.
1.5 In the event of conflict between provisions of these Terms and Conditions, the provisions of sections 2 and 3 hereof shall prevail over the provisions of section 1 hereof.
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